Refund policy

All items from Illuminated By Design are custom-made, made-to-order products. Because each item is personalized and created specifically for your order, all sales are final.

We do not offer refunds, returns, or exchanges once an order has been approved and placed into production.

🛠️ Custom Orders

All custom engraved products, including but not limited to:

  • Laser engraved gifts
  • Acrylic signage
  • Corporate branding items
  • Personalized tumblers
  • Event and wedding items
  • Bulk or corporate orders

are non-refundable and non-returnable due to their personalized nature.

✏️ Order Changes

Changes or cancellations must be requested within 24 hours of placing your order.

After 24 hours, or once production has begun, we are unable to make changes or cancel the order.

📦 Damaged or Incorrect Items

We take great care in packaging and quality control.

If your order arrives damaged or there is an error on our part, please contact us within 5 days of delivery with:

  • Order number
  • Photos of the item and packaging
  • Description of the issue

We will review your case and offer a replacement or resolution when appropriate.

🎯 Proof Approval

For custom designs that require approval, customers are responsible for reviewing all proofs carefully before final approval.

Once approved, we are not responsible for spelling errors, design mistakes, or incorrect information provided by the customer.

🚚 Shipping Issues

We are not responsible for delays caused by carriers (USPS, UPS, FedEx) once the order has been shipped.

If your package is delayed or missing, we will assist you in filing a claim with the carrier.

🏢 Corporate & Bulk Orders

All corporate, bulk, and event orders are final sale once invoiced and production begins.

Due to the scale and customization of these orders, cancellations and refunds are not available after payment is received.

📩 Contact Us

If you have any issues with your order, please reach out:

📧 info@illuminatedbydesign.com
📍 Eastvale, California

We will always do our best to ensure you are satisfied with your purchase.

We proudly provide custom laser engraving services in Eastvale, Riverside, and the Inland Empire with a focus on quality craftsmanship and customer satisfaction.