FAQ

General FAQ

What is your turnaround time?

We do our best to fulfill and ship orders out within 5-7 business days, sometimes sooner. Please note that turnaround time may be longer during holidays and can also depend on current production schedule.

Do you accept returns or exchanges?

We do not accept returns or exchanges and all sales are final. However if there is an issue with your order, please reach out to us directly via email at  illuminatedbydesign21@gmail.com

Are you able to send me a design proof before shipping out my product?

Yes, we can send a digital design proof and finished photo.

How do I get in touch with you?

Please fill out the form in the contact us section on our website or send us an email at illuminatedbydesign21@gmail.com

Custom Items

Are you able to create a custom item or design?

Yes, please reach out to us and we would be happy to work with you on a custom item or design. Please note, a design fee may apply depending on the complexity of the item and or design.

Are you able to engrave my logo?

Yes, we ask that all logos be sent in black and white and in either PNG or SVG format. If possible, vectorized logos are best.

Personal Items

Do you engrave personal items?

Unfortunately, we cannot accept personal items made of materials such as metal, glass, and faux leather for engraving. Some of these materials can be unsafe, emitting harmful fumes or causing significant damage to our equipment. Ensuring the safety of our team and maintaining the integrity of our machinery are our top priorities. We appreciate your understanding and encourage you to explore our website.

Wholesale Orders

How do I purchase wholesale?

Please email us and we would be more than happy to assist you with your wholesale purchase.

 Can you do custom Wholesale Orders?

Yes, please reach out to directly for any custom orders.

Shipping

Do you all ship Internationally?

We currently only ship within the United States and Canada. Please note that customer is responsible for any duty or export fees that may apply after the item has shipped.

Do you offer local pick up?

Yes, local pick up is available in Corona, CA. Please select the local pick-up option at checkout. An email with the address and pick up instructions will be emailed to you when your order is ready.

Boards

Why is the engraving on my board lighter or darker than what is shown on your website?

The engraving will vary depending on the specific grains of that board. Each board will be unique and one of a kind.

Do you apply any finishes to your cutting/charcuterie boards?

No, we do not apply any type of finish to our boards.

Can I place my cutting/charcuterie board in the dishwasher?

No, please only hand wash boards with warm water and a sponge using soap. Hand dry with a dish towel. Refrain from leaving the board soaking in a sink or dish pan.