FAQ
🛠️ General Questions
What do you create?
We specialize in custom laser engraved gifts, corporate branding items, acrylic signage, tumblers, keepsakes, and live on-site event engraving experiences.
Where are you located?
We are based in Eastvale, California (Inland Empire) and serve Riverside, Orange County, Los Angeles, and nationwide customers.
Local pickup is available in Eastvale, CA.
⏱️ Turnaround Time & Orders
How long does production take?
Standard production time is 5–7 business days, depending on order size and complexity.
During peak seasons or large corporate orders, production may take longer.
Rush orders may be available upon request.
Do you provide proofs before production?
Yes. We can provide a digital proof and/or finished preview photo before shipping for approval when needed.
Can I make changes after ordering?
Changes can only be made before production begins. Once your order is in production, changes may not be possible.
🎁 Custom Orders
Can I request a custom design or logo engraving?
Yes! We specialize in custom work. You can upload your logo or design during checkout or submit it through our contact form.
Vector files (SVG, AI, or high-quality PNG) are preferred for best results.
Do you charge design fees?
Some custom or complex design work may include a design fee depending on detail and revisions required.
🏢 Corporate & Bulk Orders
Do you offer corporate or bulk pricing?
Yes. We offer bulk discounts for corporate gifting, events, employee appreciation, and branded merchandise.
Please contact us directly for a custom quote.
What types of corporate gifts do you offer?
We create engraved tumblers, pens, awards, cutting boards, keychains, acrylic signs, and fully branded gift sets.
We also offer live event engraving for corporate activations and trade shows.
🎉 On-Site / Live Event Engraving
Do you offer live engraving at events?
Yes! We provide on-site laser engraving for events, including:
- Corporate events
- Brand activations
- Weddings
- Pop-ups
- School events
- Private parties
We bring the equipment and engrave items live for your guests.
Where do you travel for events?
We serve Eastvale, Riverside, Orange County, Los Angeles, and surrounding Southern California areas.
Travel fees may apply depending on distance.
🚚 Shipping & Pickup
Do you ship nationwide?
Yes, we ship across the United States.
Do you offer local pickup?
Yes. Local pickup is available in Eastvale, CA 92880. You will receive pickup instructions once your order is ready.
How long does shipping take?
Once shipped, delivery typically takes 3–7 business days, depending on your selected shipping method and carrier.
⚠️ Returns & Policies
Do you accept returns or exchanges?
All items are custom-made and final sale. We do not accept returns or exchanges.
If there is an issue with your order, please contact us and we will make it right.
What if my order arrives damaged?
Please contact us within 5 days of delivery with photos so we can resolve the issue.
🧾 Materials & Limitations
Can you engrave my personal items?
We do not engrave customer-supplied items in most cases due to material safety and equipment limitations.
We offer a curated selection of high-quality materials designed specifically for engraving.
Why does engraving look different on some items?
Natural materials like wood and acrylic can vary in tone, grain, and finish, which may slightly affect engraving appearance. Every piece is unique.
📩 Contact
How can I contact you?
Email us anytime at:
📩 info@illuminatedbydesign.com
Or use the contact form on our website for custom quotes and order questions.
💡 “Before You Order”
We recommend:
- Uploading high-resolution logos for best results
- Double-checking spelling and dates
- Ordering early during holiday seasons
- Contacting us for large corporate or event orders