FAQ

General FAQ

What is your turnaround time?

We do our best to fulfill and ship orders within 5–7 business days, sometimes sooner. Please note that turnaround time may be longer during holidays or depending on our current production schedule.

Do you accept returns or exchanges?

All sales are final, as each item is custom-made. However, if there’s an issue with your order, please contact us at info@illuminatedbydesign.com so we can make it right.

Can I see a design proof before my item ships?

Yes! We can provide a digital proof and a finished photo of your item before it’s shipped.

How can I contact you?

You can fill out the Contact Us form on our website or email us directly at info@illuminatedbydesign.com.

Custom Items

Can you create a custom item or design?

Absolutely! We’d love to work with you on a custom design. Please note that a design fee may apply depending on the complexity of your request.

Can you engrave my logo?

Yes, we can. Please send your logo in black and white as a PNG or SVG file. Vectorized logos are preferred for the best engraving quality.

Personal Items

Do you engrave personal items?

Unfortunately, we’re unable to engrave personal items made of materials such as metal, glass, or faux leather. These materials can release harmful fumes or damage our equipment. Safety and quality are our top priorities—thank you for understanding.

We encourage you to browse our selection of safe, high-quality engravable items on our website.

Wholesale Orders

How do I place a wholesale order?

Please email us at info@illuminatedbydesign.com and we’ll be happy to help you with your wholesale purchase.

Can you do custom wholesale orders?

Yes! We offer custom engraving and branding for wholesale orders. Contact us directly for details and pricing.

Shipping & Pick Up

Do you ship internationally?

We currently ship within the United States and Canada. Customers are responsible for any applicable duties or export fees after the item has shipped.

Do you offer local pickup?

Yes! Local pickup is available in Corona, CA. Select the Local Pickup option at checkout. You’ll receive an email with the pickup address and instructions once your order is ready.

Boards

Why does my engraving look lighter or darker than the one on your website?

Each board has unique wood grains and tones, so the engraving color may vary slightly. Every piece is truly one of a kind.

Do you apply finishes to the boards?

No, we do not apply any finishes or sealants to our cutting or charcuterie boards.

Can I wash my board in the dishwasher?

No. Please hand wash your board with warm water, mild soap, and a soft sponge. Dry immediately with a towel and avoid soaking or submerging your board in water.